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Friday
Night At The ER™
An interactive Learning Game
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Friday Night At
The ER™ - A Team
Game |
| Innergize is now licensed to
facilitate Friday Night At The ER™
an inter-active team learning game designed to teach the principles of
Systems Thinking, process improvement and team performance.
A great resource for customer service teams, cross-functional teams,
team building and learning. |
| Friday Night At The ER™
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is a board game for multiple teams of four. Each player on a team
manages one of four cross functional hospital departments during a busy
Friday night.
Teams track customer service levels and
costs.
At
the end of the game they can compare their results against a benchmark as
well as with other teams. The game may be repeated with different
combinations of players on a team.
Because the game is designed to reveal each
player's mental model and preferred way of operating at work, it is a
valuable tool for integrating new members into an organizational team.
Friday Night At The ER™
has been used in learning sessions with thousands of people. It’s engaging,
it’s fun and it’s effective!
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Why does Friday Night At The ER™
work? |
- The simulation feels like the real world
of management.
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- Players become absorbed in the game play
so that their mental models, their work style and their typical operating behaviours naturally come through.
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- People come away with both a personal
experience and a shared experience that they can relate to their work,
both during the learning session and later on the job.
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- Lessons of the game are generic. People
find it relevant to the challenges they are facing in a complex world – no
matter what industry they are in.
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Uses For Friday Night At the ER™
- Orienting a new team who must collaborate
to achieve a shared purpose.
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- Improving collaboration within an existing
team and across business units.
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- Preparing for a major change initiative.
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- Introducing principles of Systems
Thinking, Process Improvement, Redesign, or other specific disciplines.
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- Supporting leadership development in such
areas as self-directed work teams, change management, customer
satisfaction, conflict management.
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Learning from Friday Night At
the ER™
To excel in the game, as in the
real world, individuals must consistently collaborate, innovate and drive
decisions with data. |
- Collaborate: see that they are
interdependent contributors to a system and share responsibility for
system performance.
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- Innovate: break out of conventional
thinking boundaries to adapt the processes of the system to meet customers'
needs.
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- Drive decisions with data: learn
what customers want, measure performance and provide performance feedback
throughout.
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What Clients say about Friday
Night At the ER™
“Very
good! Satisfying day. Met all of my objectives.
People had fun and learned!”
L. R., Director
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“The
activities were a lot of fun and extremely educational. The lessons to be
learned sort of 'snuck out’ at you, while (you were)
participating in the activities.”
S. A., Communications |
“An
enlightening session, especially relevant in today's changing work
environment.”
S. B., Senior Information Officer
You may also like to take a look at
Systems Thinking |
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Training ● Coaching ●
Consulting